Complaints Management Policy

We want you to be satisfied with the services of KfW Capital. Should this ever not be the case, we would welcome your critical comments. We will address each complaint individually. Your complaint will help us identify and address recurring problems and make our services even more customer-friendly.

How to contact us

You can reach us through the following channels:

  • Online via our central email address:
  • By writing to:
    KfW Capital
    Bockenheimer Landstrasse 98-100
    60323 Frankfurt am Main

Please describe your complaint in as much detail as possible and indicate the product in question and your KfW Capital business partner number or customer number – if you have one. We request you to provide us with the following contact details so that we can process your complaint:

  • Current address
  • Email address
  • Telephone number

Next steps

Our central Complaint Management team will coordinate the clarification of the issue with all necessary departments at KfW Capital and make sure it is dealt with promptly. We usually respond to complaints in a timely manner. If we note that we need more time for a thorough investigation we will let you know.